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Papers On Management Of Information Systems
Page 15 of 63
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Critical Analysis.
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(6 pp - includes annotated bibliography). The
speed of transfer and delivery of information zooms
along the internet. With this technology it is
vital to stay informed within any profession. Yet
with that same speed, comes volume, consequently
critical analytical skills are essential to
determine and prioritize which information can be
scanned, and which information should be
thoughtfully read. Five articles from professional
journals provide the learning tools for this
assignment. Bibliography lists 5 sources.
Filename: BBcrtAnl.doc
Critical Success Factors in ERP Implementation
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This 6 page paper is the introduction for a project and a brief literature review. They hypothesis states that for Enterprise Resource Planning (ERP) to be implemented usefully there needs to be an holistic approach with a complex approach taking a broad number of factors into consideration, meaning this should not be seen as only a technological implementation. The second part of the paper then performs a brief literature review, looking a the different identified key factors to successful implementation of ERP. The bibliography cites 7 sources.
Filename: TEERPimpl.rtf
CRM and E-Commerce Customer Relationship Management
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is seen by many as having a great deal of potential to add to the value chain, creating better information and enhancing the relationship between the supplier and the buyer. This 20 page paper considers applications of CRM to e-commerce. There is a great deal of potential synergy in this market, but there are also problems. The paper considers these problems and presents some guidelines by which CRM and E-commerce should be integrated. The bibliography cites 23 sources.
Filename: TECRMecom.rtf
CRM Systems
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This 4 page paper considers two approaches to CRM and assess which is the best. The first looks at CRM when adopted by individual department which will cause problems when integration is attempted. The second approach is a centrally instigated CRM system where all departments have the same system, which can create problems for the individual departments performing the more specialized functions. The concept is considered, the advantages and disadvantages of each approach are considered and a conclusion is reached. The bibliography cites 4 sources.
Filename: TEcrmsys.rtf
Customer Relations Management and Seven Unique Companies
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This
25 page report discusses six separate companies -- American
Airlines, First Union, HP, Amazon.com, HomeGrocer.com,
Dickssupermarkets.com, Webvan.com -- and their understanding,
implementation, and enhancement of Customer Relationship
Management or CRM efforts. Whether it is called customer
relationship management, CRM, or just good business practice
based on common sense, making customers central to immediate and
long-term business action is on the rapid rise. Leading-edge
companies the world over are recognizing that intimate,
one-to-one relationships with their customers are critical to
survival in our increasingly global and competitive marketplace.
Bibliography lists 14 sources.
Filename: BWcrm.wps
Customer Relationship Management Technology
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This 28 page paper considers the technology of Customer Relationship Management (CRM), technology. The paper focuses on the software and technical ability of the systems rather than the business side. The bibliography cites 92 sources.
Filename: TEcrmtec.wps
Customer Relationship Management – A literature Review
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The 5 page paper is a comprehensive literature review of customer relationship management. The paper examines what it is, how and when it can be used and factors that impact on effective implementation. The writer makes use of real cases to illustrate points raised. The bibliography cites 16 sources.
Filename: TEcustrm.rtf
Data Marts
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A 10 page paper. The paper explains what a data mart is, the steps for building a data mart and what the value is to the company. The writer also discusses how data marts are used and the reasons some companies are outsourcing their data warehouses. Examples are included. Bibliography lists 8 sources.
Filename: PGdatam.wps
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