Decision Support Systems
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This 4 page paper explains what is meant by Decision Support Systems (DSS) as well as why and how they are used. Examples of systems are given to illustrate the facts presented.
Filename: TEDss001.rtf

Decision Support Systems
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A 5 page paper discussing how an expert system would function in the area of marketing, the pros and cons of using an expert system, and how its implementation can save money. Bibliography lists 5 sources.
Filename: Dss.wps

Dell Systems
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This 19 page paper examines the well known computer company Dell. The paper examines the company background and how it has managed to attain a competitive advantage and then uses this knowledge to assess the information systems which are in place within the company. The bibliography cites 15 sources.
Filename: TEdellsysytem.rtf

Designing a Call Center for Shands Healthcare
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An 8 page paper proposing the creation of a call center for one of the hospital’s clinics, providing a project overview and supplying project milestones. The call center will operate with web servers and VoIP technology. Success of the project will be measured in terms of greater productivity and enhanced customer service. Staff members will be able to retrieve their messages electronically from any location, and the servers will preserve full records of all call-related activity. Bibliography lists 8 sources.
Filename: KSitCallCtrShands.rtf

Designing an IT System
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This 14 page paper considers how an IT system may be designed for a specific business. The paper considers the position of Harley Davidson, but can be applied to any other organizations. Using models such as soft systems modelling, actor network theory and supply chain analysis, the paper shows how the system may be designed to meet commercial and user needs. The bibliography cites 14 sources.
Filename: TEdesITS.rtf

Developing a Technological Strategy
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This 5 page paper considers how a technological strategies may be developed, what type of information needs to be considered, how different needs should be assess and how these may be brought together to create value by maximising tangible and intangible resources, including the customer base. The writer also considers when the strategy may need to be amended for different departments within a company. The bibliography cites 3 sources.
Filename: TEtecstr.rtf

Developing a Web Page for “Eyes R Us”
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This 12 page report discusses the processes involved in the creation of a Website for an organization called “Eyes R Us.” From designers to dentists to dairy farmers, small-business owners are finding that the Web is an affordable and effective way to promote their products and services. Equally important to know with some degree of certainty whether or not a company’s prospective clients go on the Web to research and buy products and services. With the proliferation of software tools promising an easy-yet-professional-looking site in just a matter of hours playing on the home computer, it is easy to assume that there is no reason to hire an expensive “webmaster” or developer to create a site. The keys to successful Web marketing include planning for costs, developing a concept, and product positioning . . . as well as a great Web site. The author of this paper clearly advocates outsourcing the process. Bibliography lists 8 sources.
Filename: BWeyerus.wps

Developing IT Policy
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A 5 page paper containing a series of expanded bullet points addressing three considerations in developing an IT policy document for a financial services organization. Headings include: Issues of the Information Environment and Knowledge Management; Points to Address in an IT Policy Document; and Problems to Overcome. This final section discusses determining an acceptable level of risk; setting limits as to the breadth of system redundancy; and determining whether IT projects should be maintained in a portfolio management approach. Bibliography lists 9 sources.
Filename: KSitPolDev.rtf