Decision Support System for a Mobile Telephone Company
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This 5 page paper relates the development of an Internet-based Decision Support System (DSS) for a mobile telephone company, which requires an understanding of the methods for the development of this kind of system and the elements that make a “good” online DSS. Bibliography lists 10 sources.
Filename: MHBusDSS.rtf

Definitions: Organizational Size, Complexity, Formalization
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This 4 page paper defines and discusses the three organizational terms in the title. Examples are provided as appropriate. 1 Table included. Bibliography lists 5 sources.
Filename: PGortrm.rtf

Delta Airlines Strategic Analysis
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This 18 page paper offers a comprehensive analysis of Delta. Topic headings include an executive summary, mission, values and goals, company background and overview, including a SWOT analysis, products and services, market analysis, including competition, ethical concerns, financial situation and recommendations. 1 Table is included. Bibliography lists 15 sources.
Filename: PGdelta.rtf

Designing a Reliability Program
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A 10 page paper discussing issues surrounding product reliability, and suggesting a reliability program for upper-end audio products. The request results from increased market competition, and the aim of the reliability program focuses on that competition as well. Bibliography lists 7 sources.
Filename: KSengReliabil.rtf

Developing a Measurement Strategy
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A 3 page paper discussing means of measuring for quality. Measurement can be oriented toward function or financial results. In terms of function, the organization can assess product quality and reliability; it can assess the level of waste it generates in the production process; it can ask customers. The paper discusses benchmarking, gap analysis and six sigma as approaches to functional measurement. It concludes that organizations need to determine which metrics they will use and then use them to enhance competitive advantage rather than become too inwardly-focused. Bibliography lists 3 sources.
Filename: KSmgmtQualMeas.rtf

Developing an Online B2B Relationship with Current Customers
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A 3 page paper discussing points that need to be considered when developing B2B relationships in the electronic environment. In principle, nothing about e-business has changed basic business principles or the basics of marketing. In practice, the advent of the Internet has changed virtually everything. The Internet has removed virtually all geographical boundaries. What each company needs to guard against most is hidden unethical behavior along the supply chain that may not be apparent to either company but could be detrimental to the future of each. The paper uses Gap as example. Bibliography lists 2 sources.
Filename: KSmgmtB2BconsSCM.rtf

Differences in Management Policies of Active vs. Civilian Army Personnel
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A 10 page paper discussing how contractual members of the armed forces are managed differently than are civilian personnel. From most outward appearances, civilian personnel management bears very little difference from that of any other large US employer; contractual members of the armed forces are managed in very different ways, but for very good reasons. It is discipline and respect that comprise the two prime characteristics of daily military operation, but they also are primary in times of crisis. Contractual members of the armed forces may look with either envy or disdain at the "nicer" treatment civilian personnel receive, but as General Colin Powell illustrates, their commanding officers are charged with teaching them there is a reason for everything that happens. They could be in combat; the civilians never will be. Bibliography lists 13 sources.
Filename: KSmilPer.wps

Distribution Channel Choice; A Case Study
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This 8 page paper consider the case of a company that has to choose a distribution channel for a new product. The writer considers each channels and then uses weighted scoring to help make the decision, channels discussed include the existing network, a new distribution, making an acquisition and mail order.
Filename: TEdischo.rtf